• What should be my age in order to be able to rent a car?
  A minimum age of 23 is required in order to rent a vehicle.
• Is it necessary to have had a full driving license for a certain period of time before the rental?
  A minimum period of time of 2 years holding a full driving license is required in order to rent a vehicle.
• Who is allowed to drive the vehicle that I am renting?
  The rented vehicle can only be driven by the person signing the rental agreement or the one specified in the agreement as additional driver. In case of emergency any driver meeting the two previous requirements can drive the vehicle. In such a case, the driver should inform immediately the renting company.
• Can I lend the vehicle to friends or relatives?
  Lending the vehicle to friends or relatives is completely forbidden. You can not lend the rented vehicle by any means.
• What is the policy on off-road driving?
  The use of the vehicle outside of official roads is not permitted, not even if the vehicle is an all-roader. This, of course, includes the roads that are not paved. In any case, in order to drive off-road, a special permit provided by the rental company is needed. If the customer does not respect this clause of the contract, the personal accident insurance both for the driver and passengers is automatically void.
• Can I take the rented vehicle outside of the island where I have rented it?
  Yes, you can. Although you will need a special written permit provided by the rental company.
• What should I do if I want to extend a rental agreement?
  You should always notify the rental company at least 48 hours before the end of your contract. You can notify it either by phone or personally to any of our offices. Falco Rent then will inform you about current special fees and about what procedures you should follow if you want to extend the agreement.
• What would happen if I could not deliver the car at the time agreed on?
  It is all right if you notify it at least 24 hours in advance to any of our offices. In case of not being able to do so you'll still have a 2-hour frame (after the time your agreement ends) in order to contact us. Once this 2-hour period expires, new rental days are counted according to what is specified in the rental agreement. Please try to avoid this situation so that we can have everything planned in advance and work for a good performance of our service. This sort of situations may be very unpleasant both for us and for our customers.
• What would happen if I needed to cancel my renting agreement beforehand?
  Each case will be studied separately. But you should know that normally there is a penalisation of a three days rental fee. The rest of the amount is refunded to the customer.
• Who pays for the fuel?
  The customer is always the one who pays for the fuel and he or she should deliver the vehicle in the same conditions in which he or she collected it, or according to what had been agreed on. In any case, the company does not refund the money of the fuel that has not been used.
• Is it possible to install a child safety seat or a luggage rack?
  Yes, of course! But please ask for them in advance. They may be very useful for you and their prices are very reasonable.

IN CASE OF ACCIDENT.

• What should I do if I have an accident?
  First of all, stay calm and analyse the situation. In case of a minor accident, give your name and other relevant information to the other driver involved. Do not forget to give Falco Rent's phone numbers. Please do note down the other party's relevant information as well: numberplate, model of car, name and phone number of the driver, as well as the place of the collision: road or name of the street. Give all of this information immediately to one of our offices (maximum in 24 hours after the accident). We are going to help you as much as we can. In case of doubt do not plead guilty or sign any accident forms unless the situation is very clear. In case of a serious accident, contact the police immediately and give them Falco Rent's phone numbers. The police will help as much as possible and will tell you how to proceed.
• Will the company provide me with another vehicle in case of an accident?
  Yes, of course! Unless the accident has been your fault. In that case the company can not provide you with another vehicle automatically and will study each case separately. In any other case, we are going to do our best so that you do not lose any time.
• What should I do if medical aid would be needed?
  Go to the closest emergency phone. There are various agreements with most of the hospitals in the islands, and in any case you can always count on our insurance policies. Do not hesitate to call us in such cases.

ABOUT INSURANCE .

• What sort of insurance policies are included in the fee?
  It is specified in each case, but our fees include the comprehensive insurance protection and the Personal Accident Insurance (PAI)(both for the driver and passengers). The personal accident insurance for passengers is limited to the amounts according to the current insurance policy. If you wish to have more detailed information, please do not hesitate to contact us.
• Is it possible to get a personal accident insurance?
  In most of the cases it is included in the fee. Otherwise, it is specified in the vehicle you are renting the extra amount of money you need to pay in order to get this kind of insurance.
• Does the collision damage waiver cover the wheel damages?
  Yes, they are. The collision damage waiver covers wheel damages as long as they are not caused by a reckless way of driving, by driving in a not paved road or by not following the driving regulations.
• Does the collision damage waiver cover wheel patches?
  No, they are not. Patches are needed as a consequence of a normal use of the vehicle and they can not be covered by the insurance policy. Nevertheless, the repairing of a normal patch is extremely cheap.
• Does the collision damage waiver cover the breaking of any window or shield?
  Yes, the windows or shield are covered by the CDW.
• What about the personal belongings? Does the collision damage waiver cover them in case they are stolen or somehow damaged in case of the car being broken into?
  No, the collision damage waiver does not cover personal belongings. Therefore, please do not leave anything in the vehicle.